Refund Policy

Wexera processes all payments securely through PayPal. This Refund Policy explains when refunds are available, how to request them, and how they are processed. By subscribing to any Wexera plan, you agree to this Refund Policy.

Monthly subscription fees are generally non-refundable. When you cancel a monthly subscription, your plan remains active until the end of the current billing period. After that, your account automatically reverts to the Free plan. No partial refunds are provided for unused portions of the billing period.

Refunds may be considered in the following circumstances:

• Accidental duplicate charges
• Technical issues that prevented access to paid features for an extended period
• Billing errors caused by Wexera
• Exceptional circumstances reviewed on a case-by-case basis

Refund requests must be submitted within 14 days of the original payment date. Requests submitted after this period will generally not be approved.

All approved refunds are processed through PayPal back to the original payment method. Once approved, refunds typically appear in your account within 5-10 business days depending on your bank or card issuer.

Upon refund approval:

• Your subscription will be immediately cancelled
• Your account will revert to the Free plan
• Any affiliate commissions associated with your payment will be reversed

Additional credit packs are non-refundable once purchased. Credits from purchased packs never expire and remain available in your account until used. We recommend starting with a smaller pack to assess your needs before purchasing larger quantities.

If a referred customer receives a refund, any affiliate commission generated from that payment will be reversed. Commissions that have already been paid out will result in a negative balance adjustment on the affiliate's account.

To request a refund, please contact our billing team at admin@wexera.co with:

• Your account email address
• The date and amount of the payment
• A description of the reason for the refund request

We respond to all billing inquiries within 2 business days.

You can cancel your subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of the current billing period. Cancellation does not automatically generate a refund for the current period unless you also submit a refund request that meets the eligibility criteria above.

For billing questions or refund requests, contact us at admin@wexera.co.